Je n'ai reçu aucune confirmation de commande, que dois-je faire ?

Please send an email to contact@bonparfumeur.com so we can check that your order has been received successfully. Occasionally confirmation emails are delayed or filtered to spam but this should be easy to resolve.

How do I check the progress of my order ?

As soon as your order has been shipped, you’ll receive an email from us with a tracking number and a link to follow its progress. We also have an order tracking page where you can have the latest updates about your parcel and subscribe to email delivery notifications.

Mon numéro de suivi ne fonctionne pas.

Sorry you’ve not been able to track your order, that’s frustrating. Please contact us directly through contact@bonparfumeur.com and we’ll check on it for you (and update you) as soon as we can.

I changed my mind, can I cancel my order ?

We know it happens sometimes. Email us as soon as you can on contact@bonparfumeur.com and as long as you catch us before your order has been shipped, we’ll be able to cancel it for you.

Is payment and order processing on the website secure ?

Le traitement des paiements sur notre plateforme est 100% sécurisé. Nous prêtons beaucoup d'attention au traitement des données personnelles.

My payment isn’t going through, what can I do ?

Sorry your order is being held up, this doesn’t normally happen! Please send an email to contact@bonparfumeur.com and let us know what’s going on so we can sort it out for you as soon as possible

I’d like to use my discount code, how do I add it ?

As you move through the payment process, you’ll see a tab that mentions ‘discount code’. Enter your code there, and the discount will be applied to your order immediately before you pay.

How do I buy a gift card ?

Gift cards are a really popular request so we’ll be launching them on our website soon. For now, we can make you one manually if you contact contact@bonparfumeur.com. You could also try ordering a discovery set of minis as a gift, so that your loved one can try our whole range fragrances and choose their own favourite.

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