FAQ

FAQ

Frequently Asked Questions

  • My order
  • Delivery & Returns
  • Our Perfumes

Je n'ai reçu aucune confirmation de commande, que dois-je faire ?

Please send an email to contact@bonparfumeur.com so we can check that your order has been received successfully. Occasionally confirmation emails are delayed or filtered to spam but this should be easy to resolve.

 

Comment vérifier le traitement de ma commande?

As soon as your order has been shipped, you’ll receive an email from us with a tracking number and a link to follow its progress. We also have an page de suivi des commandes where you can have the latest updates about your parcel and subscribe to email delivery notifications.

 

Mon numéro de suivi ne fonctionne pas.

Sorry you’ve not been able to track your order, that’s frustrating. Please contact us directly through contact@bonparfumeur.com and we’ll check on it for you (and update you) as soon as we can.

 

J'ai changé d'avis, puis-je annuler ma commande?

We know it happens sometimes. Email us as soon as you can on contact@bonparfumeur.com and as long as you catch us before your order has been shipped, we’ll be able to cancel it for you.

 

Le paiement de ma commande en ligne est-il sécurisé ?

Le traitement des paiements sur notre plateforme est 100% sécurisé. Nous prêtons beaucoup d'attention au traitement des données personnelles.

 

Mon paiement ne passe pas, que puis-je faire ?

Sorry your order is being held up, this doesn’t normally happen! Please send an email to contact@bonparfumeur.com and let us know what’s going on so we can sort it out for you as soon as possible

 

J'aimerais utiliser un code de réduction sur ma commande, comment faire ?

Au cours de la validation de votre commande, vous pourrez ajouter votre code de réduction dans l'onglet prévu à cet effet. Si vous essayez de placer une commande depuis votre téléphone mobile, il vous faudra cliquer sur le bouton "détails" au checkout pour pouvoir insérer votre code de réduction. N'hésitez pas à nous contacter si vous rencontrez un problème avec votre code de réduction.

 

Comment puis-je acheter une carte-cadeau ?

Gift cards are a really popular request so we’ll be launching them on our website soon. For now, we can make you one manually if you contact contact@bonparfumeur.com. You could also try ordering a ensemble de minis parfums as a gift, so that your loved one can try our whole range fragrances and choose their own favourite.

Comment puis-je vérifier l'état de ma commande ?

Une fois votre commande expédiée, vous recevrez tous les détails de livraison par email ainsi qu'un lien pour suivre l'évolution de votre colis. Vous pouvez aussi consulter à tout moment la page de suivi de votre commande (accessible depuis votre email de confirmation de commande) et vous abonner aux notifications de livraison de notre transporteur.

 

Mon numéro de suivi ne fonctionne pas.

We are sorry you’ve not been able to track your order, how frustrating! Please contact us directly at contact@bonparfumeur.com and we’ll be happy to double check your shipment status.

 

Do you ship worldwide?

Non, nous ne pouvons pas encore livrer le monde entier.
At the moment our perfumes are only travelling to the European Union, UK, Switzerland, Norway, Liechtenstein and USA.
If you are not based in our shipping locations you can always find all Bon Parfumeur perfumes in curated stores all over the world. You can request a list of our retailers ici.

 

La livraison est-elle gratuite ?

Oui toujours, pour toutes les commandes supérieures à 50€.

Under this threshold shipping fees will depend on the destination and be calculated at checkout.

We currently offer free shipping with no minimum purchase amount to the following country: France, Belgium, Nederland, Germany, Austria, Italy, Portugal, Spain. Customers based in these countries will always receive free shipping on their Bon Parfumeur orders.

Pour les autres destinations la livraison est gratuite au dessus de 50€ d’achat.

.

 

Mon numéro de suivi ne fonctionne pas.

Sorry you’ve not been able to track your order, that’s frustrating. Please contact us directly through contact@bonparfumeur.com and we’ll check on it for you (and update you) as soon as we can.

 

Puis-je rendre mon commande?

Yes, we understand choosing a perfume online is not easy! Returns are always free.
Please send us an email at
contact@bonparfumeur.com with your order number and we will get back to you with return instructions.

 

Offrez-vous des échanges ?

We do accept exchanges of unopened products within 14 days following reception of the parcel. If you do wish to make an exchange, please contact us at contact@bonparfumeur.com and we can go through your options together.

 

Et si je n'aime pas mon parfum ?

We want you to love the scent you wear, so we’ll do whatever we can to make sure your Bon Parfumeur order works for you. If for any reason you're not satisfied with your order simply reach out to us at contact@bonparfumeur.com and we'll refund your money, no question asked.
Nous nous réservons toutefois le droit de limiter la garantie "satisfait ou remboursé" à une seule utilisation par client.

Que sont les notes de tête, de cœur et de fond ?

We’re going to take you into the details here. Perfumes are designed according to an olfactory pyramid. When you spray a fragrance, the first elements you notice are the head notes. They’re normally quite fresh and sharp and only last a couple of minutes in the air. As they dissipate, you’ll begin to smell the heart notes coming through and they’ll stay with you for 1-2 hours. The scents that stay on your skin for the whole day are the base notes. They’ll become part of your daily life.

 

Y a-t-il de l'alcool dans vos parfums ?

Yes, our perfumes contain alcohol. If you wish to learn more about what’s in our fragrances, we’d be happy to share more information with you. Send your questions to client@bonparfumeur.com.

 

Vos produits sont-ils testés sur des animaux ?

Bon Parfumeur do not test on animals and do not ask other to do so. We are very sensitive human being and believe animals deserve our greatest respect.

 

Quelle est la meilleure façon d'appliquer le parfum ?

C'est tout un art. A l'inverse de ce qui est souvent communiqué, certains des meilleurs endroits pour appliquer du parfum sur le corps sont parfois incongrus, comme le pli du coude et même l'arrière du genou. On peut aussi les vaporiser sur les poignets. Ce qu'il faut retenir: le parfum tient plus longtemps sur les parties chaudes de votre corps.

 

Combien de temps puis-je conserver mon parfum ?

Une eau de parfum peut se conserver plusieurs années, mais nous vous conseillons de l'utiliser dans un délai de deux ans. Profitez au maximum de la senteur avant que le parfum ne commence à vieillir.

 

Are there any synthetic ingredients? Could they be bad for my health?

We’re glad you’re doing your homework. We’ve chosen to use some synthetic components in our fragrances because they have chemical properties that make them more effective than their natural equivalents. For example, we find synthetic peony fragrance has better olfactory properties than the flowers as they exist in nature, which are very difficult to work with. Rest assured, however, that these ingredients don’t pose a health risk.

 

Can I make a suggestion for a new perfume?

Please do! Our perfumes are created by professional French perfumers, but we’re very open to designing in collaboration with curious creatives. You can also do it yourself, by mix-and-matching two or more of our existing fragrances. Feel free to send your ideas and requests to contact@bonparfumeur.com.

FAQ

Frequently Asked Questions

  • Orders
  • Delivery & Returns
  • Perfumes

Je n'ai reçu aucune confirmation de commande, que dois-je faire ?

Please send an email to contact@bonparfumeur.com so we can check that your order has been received successfully. Occasionally confirmation emails are delayed or filtered to spam but this should be easy to resolve.

 

Comment vérifier le traitement de ma commande?

As soon as your order has been shipped, you’ll receive an email from us with a tracking number and a link to follow its progress. We also have an page de suivi des commandes where you can have the latest updates about your parcel and subscribe to email delivery notifications.

 

Mon numéro de suivi ne fonctionne pas.

Sorry you’ve not been able to track your order, that’s frustrating. Please contact us directly through contact@bonparfumeur.com and we’ll check on it for you (and update you) as soon as we can.

 

J'ai changé d'avis, puis-je annuler ma commande?

We know it happens sometimes. Email us as soon as you can on contact@bonparfumeur.com and as long as you catch us before your order has been shipped, we’ll be able to cancel it for you.

Le paiement de ma commande en ligne est-il sécurisé ?

Le traitement des paiements sur notre plateforme est 100% sécurisé. Nous prêtons beaucoup d'attention au traitement des données personnelles.

 

Mon paiement ne passe pas, que puis-je faire ?

Sorry your order is being held up, this doesn’t normally happen! Please send an email to contact@bonparfumeur.com and let us know what’s going on so we can sort it out for you as soon as possible

 

J'aimerais utiliser un code de réduction sur ma commande, comment faire ?

Au cours de la validation de votre commande, vous pourrez ajouter votre code de réduction dans l'onglet prévu à cet effet. Si vous essayez de placer une commande depuis votre téléphone mobile, il vous faudra cliquer sur le bouton "détails" au checkout pour pouvoir insérer votre code de réduction. N'hésitez pas à nous contacter si vous rencontrez un problème avec votre code de réduction.

 

Comment puis-je acheter une carte-cadeau ?

Gift cards are a really popular request so we’ll be launching them on our website soon. For now, we can make you one manually if you contact contact@bonparfumeur.com. You could also try ordering a ensemble de minis parfums as a gift, so that your loved one can try our whole range fragrances and choose their own favourite.

 

I'm having trouble placing an order can you help?
For technical assistance please email us on contact@bonparfumeur.com or ring us on 0000000.

 

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email contact@bonparfumeur.com. Please note, these requests will be answered during our opening hours.

 

How do I cancel my order?

To cancel an order please send an email to contact@bonparfumeur.com. Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched then we may not be able to refund you for delivery charges.

Comment puis-je vérifier l'état de ma commande ?

Une fois votre commande expédiée, vous recevrez tous les détails de livraison par email ainsi qu'un lien pour suivre l'évolution de votre colis. Vous pouvez aussi consulter à tout moment la page de suivi de votre commande (accessible depuis votre email de confirmation de commande) et vous abonner aux notifications de livraison de notre transporteur.

 

Mon numéro de suivi ne fonctionne pas.

We are sorry you’ve not been able to track your order, how frustrating! Please contact us directly at contact@bonparfumeur.com and we’ll be happy to double check your shipment status.

 

Do you ship worldwide?

Non, nous ne pouvons pas encore livrer le monde entier.
At the moment our perfumes are only travelling to the European Union and USA.
If you are not based in our shipping locations you can always find all Bon Parfumeur perfumes in curated stores all over the world. You can request a list of our retailers ici.

 

La livraison est-elle gratuite ?

Yes, always for orders above 50€.

Under this threshold shipping fees will depend on the destination and be calculated at checkout.

We currently offer free shipping with no minimum purchase amount to the following country: France, Belgium, Nederland, Germany, Austria, Italy, Portugal, Spain and United Kingdom. Customers based in these countries will always receive free shipping on their Bon Parfumeur orders.

Pour les autres destinations la livraison est gratuite au dessus de 50€ d’achat.

 

Mon numéro de suivi ne fonctionne pas.

Sorry you’ve not been able to track your order, that’s frustrating. Please contact us directly through contact@bonparfumeur.com and we’ll check on it for you (and update you) as soon as we can.

 

Puis-je rendre mon commande?

Yes, we understand choosing a perfume online is not easy! Returns are always free.
Please send us an email at
contact@bonparfumeur.com with your order number and we will get back to you with return instructions.

 

Offrez-vous des échanges ?

We do accept exchanges of unopened products within 14 days following reception of the parcel. If you do wish to make an exchange, please contact us at contact@bonparfumeur.com and we can go through your options together.

 

Et si je n'aime pas mon parfum ?

We want you to love the scent you wear, so we’ll do whatever we can to make sure your Bon Parfumeur order works for you. If for any reason you're not satisfied with your order simply reach out to us at contact@bonparfumeur.com and we'll refund your money, no question asked.
Nous nous réservons toutefois le droit de limiter la garantie "satisfait ou remboursé" à une seule utilisation par client.

Que sont les notes de tête, de cœur et de fond ?

We’re going to take you into the details here. Perfumes are designed according to an olfactory pyramid. When you spray a fragrance, the first elements you notice are the head notes. They’re normally quite fresh and sharp and only last a couple of minutes in the air. As they dissipate, you’ll begin to smell the heart notes coming through and they’ll stay with you for 1-2 hours. The scents that stay on your skin for the whole day are the base notes. They’ll become part of your daily life.

 

Y a-t-il de l'alcool dans vos parfums ?

Yes, our perfumes contain alcohol. If you wish to learn more about what’s in our fragrances, we’d be happy to share more information with you. Send your questions to client@bonparfumeur.com.

 

Vos produits sont-ils testés sur des animaux ?

Bon Parfumeur do not test on animals and do not ask other to do so. We are very sensitive human being and believe animals deserve our greatest respect.

 

Quelle est la meilleure façon d'appliquer le parfum ?

C'est tout un art. A l'inverse de ce qui est souvent communiqué, certains des meilleurs endroits pour appliquer du parfum sur le corps sont parfois incongrus, comme le pli du coude et même l'arrière du genou. On peut aussi les vaporiser sur les poignets. Ce qu'il faut retenir: le parfum tient plus longtemps sur les parties chaudes de votre corps.

 

Combien de temps puis-je conserver mon parfum ?

Une eau de parfum peut se conserver plusieurs années, mais nous vous conseillons de l'utiliser dans un délai de deux ans. Profitez au maximum de la senteur avant que le parfum ne commence à vieillir.

 

Are there any synthetic ingredients? Could they be bad for my health?

We’re glad you’re doing your homework. We’ve chosen to use some synthetic components in our fragrances because they have chemical properties that make them more effective than their natural equivalents. For example, we find synthetic peony fragrance has better olfactory properties than the flowers as they exist in nature, which are very difficult to work with. Rest assured, however, that these ingredients don’t pose a health risk.

 

Can I make a suggestion for a new perfume?

Please do! Our perfumes are created by professional French perfumers, but we’re very open to designing in collaboration with curious creatives. You can also do it yourself, by mix-and-matching two or more of our existing fragrances. Feel free to send your ideas and requests to contact@bonparfumeur.com.

  • Orders
  • Delivery & Returns
  • Perfumes

I'm having trouble placing an order can you help?
For technical assistance please email us on contact@bonparfumeur.com or ring us on 0000000.

 

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email contact@bonparfumeur.com. Please note, these requests will be answered during our opening hours.

 

How do I cancel my order?

To cancel an order please send an email to contact@bonparfumeur.com. Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched then we may not be able to refund you for delivery charges.

Who do you use for delivery?
We use Royal Mail Tracked for our Standard Delivery service and Royal Mail signed for Tracked for our Next Day Delivery Service. In some circumstances we may need to send your order with a different courier, and we will do our best to notify you of this. Orders placed using our Shutl delivery service will be delivered by an independent courier.

 

How do I return an unwanted item?
Items can be returned either by post, or to one of our stores (see next question) or via Collect Plus.

 

Is it possible to return products bought from the internet to a store?
If your product is unwanted or you've changed your mind you can return your product to your nearest store for an exchange or refund. If you decide to return your product to store then you MUST take your despatch confirmation email as proof of purchase with you. No return can be completed in store without it. Any return to store must be done within 90 days, and the product must be returned unused and unopened. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We are unable to refund postage or gift wrap charges if your product is unwanted or you have changed your mind.

What does Head/Heart/Base notes mean ?

Notes in perfumery are descriptors of scents that can be sensed upon the application of a perfume. Notes are separated into three classes; top/head notes, middle/heart notes, and base notes; which denote groups of scents which can be sensed with respect to the time after the application of a perfume.

 

How do I choose the right perfume for me?

We really would then advise trying fragrances in-store. Buying on-line is fine for replenishment, but there is nothing like experiencing the way a fragrance develops on your skin.
Initially, try the fragrance on a blotter (also known as a perfume ‘spill’); these should be available on perfume counters – and when you buy a Discovery Box from this site, you’ll find a pack of blotters inside. Allow a few minutes for the alcohol and the top notes to subside, and then smell the blotters. At this stage you may be able to eliminate one or more, if they don’t appeal – but it is really the heart notes and the lingering base notes which you will live with, and which are crucial.
Remember: blotters are a useful way of eliminating no-hopers and lining up possibilities, but they’re not really enough to base a perfume purchase on. You really need to smell a scent on your skin.
Do make the most of FReD: The Perfume Society’s ‘virtual fragrance consultant’ who you’ll find on this site here (the name’s actually short for Fragrance Education). You can tell FReD which perfumes you’re keen on, and ‘he’ will make a personalised selection, suggesting up to six fragrances at a time for you to try, at various price-points.

 

What is the difference between perfume/scent/fragrance?

Nothing. They are all words used to describe the wonderful world of smell, and the scented liquids (or balms) we apply to our bodies. Fragrance is in more common usage in the US, and throughout the perfume industry itself. Perfume comes from the Latin ‘per fumum’ which literally means through smoke. It originates from ancient times when people burned woods, resins and flowers as offerings to their gods.

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