FAQ

FAQ

Frequently Asked Questions

  • My order
  • Delivery & Returns
  • Our Perfumes

I haven’t received any order confirmation email, what should I do ?

Please send an email to client@bonparfumeur.com so we can check that your order has been received successfully. Occasionally confirmation emails are delayed or filtered to spam but this should be easy to resolve.

 

How do I check the progress of my order?

As soon as your order has been shipped, you’ll receive an email from us with a tracking number and a link to follow its progress. We also have an order tracking page where you can have the latest updates about your parcel and subscribe to email delivery notifications.

 

My tracking number isn’t working.

Sorry you’ve not been able to track your order, that’s frustrating. Please contact us directly through client@bonparfumeur.com and we’ll check on it for you (and update you) as soon as we can.

 

I changed my mind, can I cancel my order?

We know it happens sometimes. Email us as soon as you can on client@bonparfumeur.com and as long as you catch us before your order has been shipped, we’ll be able to cancel it for you.

Is payment and order processing on the website secure?

Payment processing on our platform is 100% secure. Your safety is important to us.

 

My payment isn’t going through, what can I do?

Sorry your order is being held up, this doesn’t normally happen! Please send an email to client@bonparfumeur.com and let us know what’s going on so we can sort it out for you as soon as possible

 

I’d like to use my discount code, how do I add it?

As you move through the payment process, you’ll see a tab that mentions ‘discount code’. Enter your code there, and the discount will be applied to your order immediately before you pay.

 

How do I buy a gift card?

Gift cards are a really popular request so we’ll be launching them on our website soon. For now, we can make you one manually if you contact client@bonparfumeur.com. You could also try ordering a discovery set of minis as a gift, so that your loved one can try our whole range fragrances and choose their own favourite.

How do I check the progress of my delivery?

As soon as your order has been shipped, you’ll receive an email from us with a tracking number and a link to follow your parcel progress. You can also browse our order tracking page at any time and subscribe to courrier delivery notification.

 

My tracking number isn’t working.

Sorry you’ve not been able to track your order, that’s frustrating. Please contact us directly through client@bonparfumeur.com and we’ll check on it for you (and update you) as soon as we can.

 

Do you ship worldwide?

Yes we do! Our perfumes are travelling anywhere - really.
Alternatively you can also find Bon Parfumeur in curated stores all over the world.

 

Do you offer free shipping?

Yes. We currently only offer free shipping to Europe and USA based customer purchasing over 30EUR/35USD. Customers based outside of the free shipping zone will pay delivery fees calculated at checkout.

 

My tracking number isn’t working.

Sorry you’ve not been able to track your order, that’s frustrating. Please contact us directly through client@bonparfumeur.com and we’ll check on it for you (and update you) as soon as we can.

 

Am I able to return my order?

It depends on the circumstances, so please send an email to client@bonparfumeur.com explaining your situation and we can discuss it. In most cases we’ll be able to find a good solution for you.

 

Do you offer exchanges?

We do accept exchanges of unopened products within 14 days following reception of the parcel. If you do wish to make an exchange, please contact us at client@bonparfumeur.com and we can go through your options.

What if I don't like my perfume?

We want you to love the scent you wear, so we’ll do whatever we can to make sure your Bon Parfumeur order works for you. If for any reason you're not satisfied with your order simply email client@bonparfumeur.com and we'll refund your money, no question asked. We do however limit this money back guarantee to one use per customer.

What are head / heart / base notes?

We’re going to take you into the details here. Perfumes are designed according to an olfactory pyramid. When you spray a fragrance, the first elements you notice are the head notes. They’re normally quite fresh and sharp and only last a couple of minutes in the air. As they dissipate, you’ll begin to smell the heart notes coming through and they’ll stay with you for 1-2 hours. The scents that stay on your skin for the whole day are the base notes. They’ll become part of your daily life.

 

Is there any alcohol in your fragrances?

Yes, our perfumes contain alcohol. If you wish to learn more about what’s in our fragrances, we’d be happy to share more information with you. Send your questions to client@bonparfumeur.com.

 

Do you test your products on animals ?

Bon Parfumeur do not test on animals and do not ask other to do so. We are very sensitive human being and believe animals deserve our greatest respect.

 

What is the best way to apply perfume?

It’s an art. Despite what we often see, some of the best places to apply perfume on the body are unconventional, like the elbow crease and even the back of the knee. Wrists work well too. The important thing to know is that perfume lasts longer on the warm parts of your body.

 

How long can I keep my perfume for?

An eau de parfum can be kept for several years, though we recommend using it within two. It’ll smell better before it starts to age.

 

Are there any synthetic ingredients? Could they be bad for my health?

We’re glad you’re doing your homework. We’ve chosen to use some synthetic components in our fragrances because they have chemical properties that make them more effective than their natural equivalents. For example, we find synthetic peony fragrance has better olfactory properties than the flowers as they exist in nature, which are very difficult to work with. Rest assured, however, that these ingredients don’t pose a health risk.

 

Can I make a suggestion for a new perfume?

Please do! Our perfumes are created by professional French perfumiers, but we’re very open to designing in collaboration with curious creatives. You can also do it yourself, by mix-and-matching two or more of our existing fragrances. Feel free to send your ideas and requests to client@bonparfumeur.com.

FAQ

Frequently Asked Questions

  • Orders
  • Delivery & Returns
  • Perfumes

I'm having trouble placing an order can you help?
For technical assistance please email us on contact@bonparfumeur.com or ring us on 0000000.

 

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email contact@bonparfumeur.com. Please note, these requests will be answered during our opening hours.

 

How do I cancel my order?

To cancel an order please send an email to contact@bonparfumeur.com. Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched then we may not be able to refund you for delivery charges.

I'm having trouble placing an order can you help?
For technical assistance please email us on contact@bonparfumeur.com or ring us on 0000000.

 

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email contact@bonparfumeur.com. Please note, these requests will be answered during our opening hours.

 

How do I cancel my order?

To cancel an order please send an email to contact@bonparfumeur.com. Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched then we may not be able to refund you for delivery charges.

Who do you use for delivery?
We use Royal Mail Tracked for our Standard Delivery service and Royal Mail signed for Tracked for our Next Day Delivery Service. In some circumstances we may need to send your order with a different courier, and we will do our best to notify you of this. Orders placed using our Shutl delivery service will be delivered by an independent courier.

 

How do I return an unwanted item?
Items can be returned either by post, or to one of our stores (see next question) or via Collect Plus.

 

Is it possible to return products bought from the internet to a store?
If your product is unwanted or you've changed your mind you can return your product to your nearest store for an exchange or refund. If you decide to return your product to store then you MUST take your despatch confirmation email as proof of purchase with you. No return can be completed in store without it. Any return to store must be done within 90 days, and the product must be returned unused and unopened. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We are unable to refund postage or gift wrap charges if your product is unwanted or you have changed your mind.

What does Head/Heart/Base notes mean ?

Notes in perfumery are descriptors of scents that can be sensed upon the application of a perfume. Notes are separated into three classes; top/head notes, middle/heart notes, and base notes; which denote groups of scents which can be sensed with respect to the time after the application of a perfume.

 

How do I choose the right perfume for me?

We really would then advise trying fragrances in-store. Buying on-line is fine for replenishment, but there is nothing like experiencing the way a fragrance develops on your skin.
Initially, try the fragrance on a blotter (also known as a perfume ‘spill’); these should be available on perfume counters – and when you buy a Discovery Box from this site, you’ll find a pack of blotters inside. Allow a few minutes for the alcohol and the top notes to subside, and then smell the blotters. At this stage you may be able to eliminate one or more, if they don’t appeal – but it is really the heart notes and the lingering base notes which you will live with, and which are crucial.
Remember: blotters are a useful way of eliminating no-hopers and lining up possibilities, but they’re not really enough to base a perfume purchase on. You really need to smell a scent on your skin.
Do make the most of FReD: The Perfume Society’s ‘virtual fragrance consultant’ who you’ll find on this site here (the name’s actually short for Fragrance Education). You can tell FReD which perfumes you’re keen on, and ‘he’ will make a personalised selection, suggesting up to six fragrances at a time for you to try, at various price-points.

 

What is the difference between perfume/scent/fragrance?

Nothing. They are all words used to describe the wonderful world of smell, and the scented liquids (or balms) we apply to our bodies. Fragrance is in more common usage in the US, and throughout the perfume industry itself. Perfume comes from the Latin ‘per fumum’ which literally means through smoke. It originates from ancient times when people burned woods, resins and flowers as offerings to their gods.

  • Orders
  • Delivery & Returns
  • Perfumes

I'm having trouble placing an order can you help?
For technical assistance please email us on contact@bonparfumeur.com or ring us on 0000000.

 

Can I change what I have ordered?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email contact@bonparfumeur.com. Please note, these requests will be answered during our opening hours.

 

How do I cancel my order?

To cancel an order please send an email to contact@bonparfumeur.com. Please include your order reference number in the title of the email. Please briefly indicate why you would like to cancel the order. Once your order cancellation email is received we will cancel your order and send you a confirmation email of this. Please note, if the cancellation request isn't sent before the item is despatched then we may not be able to refund you for delivery charges.

Who do you use for delivery?
We use Royal Mail Tracked for our Standard Delivery service and Royal Mail signed for Tracked for our Next Day Delivery Service. In some circumstances we may need to send your order with a different courier, and we will do our best to notify you of this. Orders placed using our Shutl delivery service will be delivered by an independent courier.

 

How do I return an unwanted item?
Items can be returned either by post, or to one of our stores (see next question) or via Collect Plus.

 

Is it possible to return products bought from the internet to a store?
If your product is unwanted or you've changed your mind you can return your product to your nearest store for an exchange or refund. If you decide to return your product to store then you MUST take your despatch confirmation email as proof of purchase with you. No return can be completed in store without it. Any return to store must be done within 90 days, and the product must be returned unused and unopened. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We are unable to refund postage or gift wrap charges if your product is unwanted or you have changed your mind.

What does Head/Heart/Base notes mean ?

Notes in perfumery are descriptors of scents that can be sensed upon the application of a perfume. Notes are separated into three classes; top/head notes, middle/heart notes, and base notes; which denote groups of scents which can be sensed with respect to the time after the application of a perfume.

 

How do I choose the right perfume for me?

We really would then advise trying fragrances in-store. Buying on-line is fine for replenishment, but there is nothing like experiencing the way a fragrance develops on your skin.
Initially, try the fragrance on a blotter (also known as a perfume ‘spill’); these should be available on perfume counters – and when you buy a Discovery Box from this site, you’ll find a pack of blotters inside. Allow a few minutes for the alcohol and the top notes to subside, and then smell the blotters. At this stage you may be able to eliminate one or more, if they don’t appeal – but it is really the heart notes and the lingering base notes which you will live with, and which are crucial.
Remember: blotters are a useful way of eliminating no-hopers and lining up possibilities, but they’re not really enough to base a perfume purchase on. You really need to smell a scent on your skin.
Do make the most of FReD: The Perfume Society’s ‘virtual fragrance consultant’ who you’ll find on this site here (the name’s actually short for Fragrance Education). You can tell FReD which perfumes you’re keen on, and ‘he’ will make a personalised selection, suggesting up to six fragrances at a time for you to try, at various price-points.

 

What is the difference between perfume/scent/fragrance?

Nothing. They are all words used to describe the wonderful world of smell, and the scented liquids (or balms) we apply to our bodies. Fragrance is in more common usage in the US, and throughout the perfume industry itself. Perfume comes from the Latin ‘per fumum’ which literally means through smoke. It originates from ancient times when people burned woods, resins and flowers as offerings to their gods.


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